Learn about the Chocolate Factory
See the meaning behind the Chocolate Factory and its driving message of innovative performance. Watch as a team of CEOs try their skills at creating a successful factory with over 300% improvement based on their learnings.

Chocolate Factory innovation creative workshop for corporate intelligent team building

The Chocolate Factory is a unique hands-on experiential learning simulation (and team building program) that demonstrates the power of effective creative design and strategic implementation. Using both game theory and gamification, the intelligent team building program simulates the problems of a non-productive company, and addresses the connected issues of customer dissatisfaction, customer centricity, change management, staff morale, leadership, silos, accountability, and organizational processes (as relevant) in a safe environment. Through using unique CSI (creativity / design thinking) tools, participants learn to analyze the current state a dysfunctional factory, and to identify potential parallels in their own business. Participants are then shown how to redesign and trial a workable desired state, and as a result they experience how the factory can improve its efficiency by up to 200% with simple creative solutions. This learning becomes a powerful ‘ah-ha’ moment as they discover all the connected elements that lead to truly breakthrough innovations. The Chocolate Factory also shows how results can skyrocket when the following 3 elements are effectively connected through smart design: (1) a true customer focus, (2) intrinsically engaged employees, and (3) effective innovation processes . Through exposure to immediate breakthrough results, the group then identifies how they can find innovative solutions and improve systems and processes in their own organization. The deep dive lab sessions can help the teams apply this to their own leadership and workplace with actionable business takeaways.

The Chocolate Factory + session - Deep dive innovation lab

The Chocolate Factory session can be connected with an executive level deep dive follow on business facilitation session where our facilitator will help the team understand how to find more efficient processes to improve effectiveness in a real life workplace scenario, address the relationship between creative redesign, employee engagement and customer focus. In the process participants will discover that it is possible to go beyond incremental improvements and impact a whole culture. Teams and leaders will also become much more engaged and proficient when they are encouraged to work on these processes collaboratively. This session will be based around Reflection and discussion about READINESS to lead the changes to ACCELERATE execution. To manage change it could be important to understand some models that can be connected back to the Chocolate Factory and forwards to the desired outcomes.

What’s the difference between Customer Service (CS) AND Customer Focus (CF)?

Customer Service: relates to the customer with the focus mainly on customer facing teams. They are polite, trained to be nice, smile, but often are unempowered. Being stuck in between an angry customer and inefficient processes, they are often left unempowered resulting long term of becoming dis-engagement, lack of accountability and retreating into leaderless silos.

Customer Focus: is on the whole organisations focus, every department including back end processes that effect the customer experience. In a truly customer focussed organisation everyone is focused to be customer centric, silos are removed resulting in all being accountable, and internal processes are re designed end to end with customer in mind (Design Thinking)

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Run The Chocolate Factory for:

  1. A mind-set shifting event at the beginning of a major leadership development program
  2. An opening to any organization or department improvement initiative
  3. A lead-in event to help increase customer satisfaction or engagement
  4. An intervention for developing leaders and building high-performance teams and functions
  5. Any major process improvement projects
  6. A standalone team building event or part of a company or function retreat.

PROGRAM CONCEPT

A Process for Innovative Customer Centric Redesign
When it comes to dealing with workplace challenges, it is essential for everyone to understand how to find more efficient processes to improve effectiveness. By empowering all people at all levels and encouraging them to contribute to the creative development process, individuals become inspired and equipped for positive transformation. In the process they discover that it is possible to go beyond incremental improvements and impact a whole culture. Teams also become much more engaged and proficient when they are encouraged to work on these processes collaboratively.

THE CHOCOLATE FACTORY is a fun unique experiential exercise that takes a specialized team development approach to organisational improvement. It simulates the problems of a non-productive company, and addresses the issues of customer dissatisfaction, low staff morale, and failing organizational processes. As a result participants experience how the factory improves its efficiency by up to 200%, which raises morale and delights the customer,  putting them rightfully back at the centre of a redesign.   Through exposure to such immediate outstanding results, participants discover how they also find innovative solutions and improve systems and processes in their own organization.

By empowering all people at all levels and encouraging them to contribute to the creative development process, individuals become inspired and equipped for positive transformation and in the process discover that it is possible to go beyond incremental improvements and impact a whole culture. With the accompanied inclusive integrated workshop ( using The Creative Connection™ tools), participants can also learn to analyze their processes and are shown how to do a simple redesign comparing current & desired states. Discover why South West Airlines has a profitable faster plane turnaround time than any other airline company, how a small chain supermarket competes with the big players, and see how simple it was for us to help staff dramatically  reduce bank queuing times? Chocolate Factory
With other fascinating case studies from Formula One to EBay, see how innovation makes it possible to empower everyone in the organization to start doing things faster, better and cheaper. When it comes to workplace issues, it is essential for everyone to understand how to find more efficient paths to improve effectiveness.

 

Business outcomes

Issues addressed

Specific solutions

1. Improving processes and systems

Need to know how to find more efficient and effective solutions through analyzing a current state and using creative thinking to introduce an innovative new desired state

Achieving goals faster, better and cheaper

Improving current systems

Creating new systems that support innovation

Cross functional process design

2. Improving customer service

Need to connect the innovation process with customer needs

 

Identifying the pivotal role of customers in the innovation process

Utilizing ‘outside innovation’

Utilizing customer knowledge to drive innovation

 

Outcomes

  • Introducing (in a fun and motivating way) Creative Cross Functional Process Redesign and Process Mapping
  • Empower your team to make quantum leaps in improvements
  • See first hand the damage of silo mentality and passing off of responsibilities.
  • Experience how easy it is to get overwhelmed in the process of handling products and emergencies.
  • Discover how changing customer requirements lead to increased complexity.
  • Balance product and special request costs and payoffs.
  • Learn that quality errors cost time and money, as well as increasing the frustration level on the team.
  • See the inherent need to plan for change, especially customer requirements.

Feedback

“A fantastic framework for understanding a topic that is hard to pin down in.”
Young Presidents Organisation

“The Chocolate Factory recently gained one of the highest scores attainable in a YPO seminar receiving a ranking of 9.6/10"
Young Presidents Organisation (YPO)

“A great participatory environment conducive to learning concepts.”
Barclays Wealth - International Private Banking

This is another original and unique program exclusively designed and presented by Tirian.