1.       Innovative thinking and problem solving

Need to release the individual’s creative potential to come up with new ways of thinking and problem solving at all levels

Adapting existing ideas

Coming up with creative new ideas

Finding innovative solutions to problems

business outcomes

Issues addressed

specific solutions

1. Creating high performance problem solving teams

Need to capitalize on synchronize and team efforts to produce superior problem solving outcomes

Understanding where individual and team natural strengths lie

Harnessing the power of the diverse team

Improving team problem solving skills

business outcomes

Issues addressed

specific solutions

Improving processes and systems

Need to know how to find more efficient and effective solutions through analyzing a current state and using creative thinking to introduce an innovative new desired state

Achieving goals faster, better and cheaper

Improving current systems

Creating new systems that support innovation

Cross functional process design

2. Improving customer service

Need to connect the innovation process with customer needs

Identifying the pivotal role of customers in the innovation process

Utilizing ‘outside innovation’

Utilizing customer knowledge to drive innovation