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NEWS / CASE STUDIES

Four Seasons Hotels

"You quickly and perceptively understood our strong company culture. What you gave us was a better understanding of the group dynamics and a better way to benefit from unrecognized strengths, opening up important sources of talent and energy that we had not recognized. Even to this day your input still has an impact on how we solve problems and work together as a team."

Chris Norton,
Regional Vice President (Asia) & General Manager
(Multi award winning) Four Seasons Resort Bali Indonesia

"Tirian successfully helped our team understand our company promise of ‘intuitive personal service’ and then worked with us to agree on ways to develop this in delivery terms."

Simon Casson
General Manager
Four Seasons Resort
Doha Qatar

"Very creative and innovative. A different presentation for what actually could be a “dry” topic". "Since the course (6 months ago) we have been able to successfully implement it throughout all departments, and have watched a 100% improvement on our hotel ranking."

Director of HR
Regent Hotel Singapore

ABOUT:
Dedicated to continuous innovation and the highest standards of hospitality, Four Seasons invented luxury for the modern traveller. In 2005, 17 Four Seasons properties ranked in the Top 100 List, including five in the top 20. By far, more than any other hotel company.

DESIRE:

Singapore: Requested by HR and the GM to help develop programs to empower their leaders and make sure the empowerment can be transferred down the ranks in a way the the companies powerful values are lived everyday.
Doha: With a new property in a strategic position (First in the Middle East) the GM wanted to ensure his executive team were all aligned to deal with this new market and staff.
Bali: To align a highly successful executive team ensuring it can continue to maintain the hotels number one position.

SOLUTION:

Over the last 5 years Tirian has developed programs for the Four Seasons Hotels in Bali, Singapore and Doha.
Tirian developed a program to in/externally re-brand/position the Regent hotel in Singapore through helping the staff understand the Four Seasons brand and vision in their hotel and reenergizing this through out the whole hotel. (Mission Possible, Leadership, DiSC)
Tirian helped align the newly formed Doha executive committee (Dynamic Interaction program / DiSC profiling)

OUTCOMES:

Staff throughout the properties have understood how the Four Seasons brand can be leveraged internally to develop and empower leaders and their teams.
Regent hotel (Singapore) moved from 9 to 2 in its competitive set.
Doha: The GM created a strong aligned team and in 2006 was voted on the Condé Nast Traveler 'Hot List'.
The Four Seasons team in Bali lead their hotel to be voted the number one hotel resort in the world 3 years in a row.

Excerpt from an article in the Australian Financial Review.

Christopher Norton, regional vice president and general manager for Four Season Asia Pacific, says Tirian’s program for the top 11 executives helps identify personality types and how to work with different approaches. ‘‘The resort moved into the best years that it had. It was a very solid team, and Tirian really helped us to understand its dynamics,’’ Norton says.

Excerpt from an article in MICE INTERNATIONAL

Equally beneficial was a teambuilding programme for the top nine executives of the Four Seasons Doha, where general manager Simon Casson called on Tirian’s experience to galvanise his colleagues after the opening phase of the hotel. “Hotels are generally operationally focused but I am a strong fan of the whole process of executive development and team dynamics, and engaged Tirian to act as an outside facilitator,” he said...