Outcomes and skills developed:

Program participants will learn to:

• Understand the difficulties teams face when put in high pressure situations
• Learn the value of issue management (proactive ways to prevent crises)
• Understand how ethics and CSR (Corporate Social Responsibly) impact on the bottom line of business.
• Acknowledge, plan for and manage issues and crises
• Identify crisis situations and their consequences and the way people behave
• Share information effectively for better problem solving.
• Understand individual and team strengths and weaknesses in a crisis situation.

• Assess personal ability to acknowledge, plan for and manage a crisis

• Identify attitude to manage stress levels in crisis situations

• Observe communication style most effective for crisis problem solving

• Recognize individual and team strengths and weaknesses for crisis management

• Appreciate mindset required to manage the crisis problem itself

• Understand need to be creative to deal with new business realities

• Know what pressure media groups are under

• Gauge problems in managing public perception