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Day 1
CONCEPT REVIEW
o The
specific effect of pressure on decision making abilities and on
relationships
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An issue ignored is a crisis ensured: Understanding issue, reputation
and crisis management
CATCH ME IF YOU DARE ROLE PLAY PART 1
CATCH ME IF YOU DARE ROLE PLAY PART 2
OBSERVATION AND ANALYSIS
o Debriefing
of communication and decision-making styles observed / experienced
through the role-play exercise
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Promoting dialogue on the topics covered:Ethics, values, Leadership,
communication, negotiation, conflict resolution, Risk evaluation,
Crisis management |
Day
2
CONFLICT RESOLUTION
o Reputation
Management - "An issue ignored is a crisis ensured": developing
"outside-in-thinking".
o Risk
Management - how risk averse are you and your team?
o
How stress can affect the ways we relate?
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Identifying and resolving issues before they evolve into crises.
REACHING EFFECTIVE SOLUTIONS FOR POSITIVE INTERPERSONAL RELATIONS
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Beyond Zero - Successful Negotiations
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Practical Communication Strategies·
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Finding Win-Win Solutions
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